Our Service Terms

Your Privacy

JEDI International takes your privacy seriously. We will never divulge contact, payment or other information to anyone.

An exception to the non-disclosure of personal information is the abuse of our contact page, email and secure financial transactions for apparently fraudulent purposes, which will be reported to the appropriate authorities.

Security

We do not process online payments ourselves. Instead we work with well-known US based retailer 2Checkout^®.

Online retailer 2Checkout is a member of the Better Business Bureau and is certified by ScanAlert HACKER SAFE^® for meeting highest security standards. It is "the only security scanning technology recognized to meet ... the security standards of all major credit card companies - including Visa CISP and AIS, MasterCard SDP, American Express CID, and Discover Card DISC security audits" (quote: www.scanalert.com). This technology protects websites in more than 40 countries.

Country of Origin

Our products are handmade in the Thailand countryside according to order. They originate and ship directly ex-workshop from Thailand.

Price List

For wholesale price indications we may refer you to our online price list. Please contact us with appropriate details and we'll send you a price link. Opening our price lists requires Acrobat Reader, if you do not have it installed we can send prices to you in another format, just let us know if you experience a problem.

Prices

Prices are shown ex workshop Thailand in US Dollars, unless otherwise noted. We quote shipping costs and, if applicable, transaction costs separately, for further details please see our » shipping information. Currencies, fuel costs and shipping charges fluctuate constantly. Prices are shown as price indications. Actual product and shipping prices may differ. Please contact us with product and shipping details (or delivery location and deadline) for a firm price quotation. Please note: the more specific your request, the better and quicker we can reply to you with the information you need.

Ordering Goods - Minimum Order - Customisations

You can order goods by email. Most items are made to order and require a manufacturing period, which starts after your payment is received. Currently most of our products ship directly from Thailand. We do not have a general "minimum order" quantity. For orders below 150.00 usd we do charge a standard 25.00 usd handling fee per order, with the exception of our "Specials".

We can apply an array of customisations to our products, such as hand painted, silk screened, semi/printed designs & patterns, custom logos, colors and color schemes. For low to mid-volume quantities we apply standard one-time processing fees for these customisations; processing custom logos or hand painted designs according to your emailed example is 60.00 usd while custom color scheme selection and color matching is 30.00-45.00 usd. These fees do include the manufacture of one or two product samples or a number of color samples, excluding shipping costs of samples. Details are available in the customisation sections of the individual product lines.

We reserve the right to adjust prices according to actual number of items ordered. That is, if a customer initially requests a quote for 300 items and subsequently orders 30 items, we reserve the right to adjust our price to the 30 items price. Likewise if our customer initially enquires about 30 items and subsequently orders 300, we will accordingly reduce the price.

Shipping Costs

Our products ship ex-workshop directly from northern Thailand. Shipping costs cannot be neglected. The more time you have, the cheaper shipping will be. For sea freight by partial container load, higher quantities enjoy signicant per-item shipping cost savings when compared with smaller shipments. For more details please see our "Shipping" section.

Shipping Duration

Our quotes to customers include a firm date for finishing the manufacture of items and the date of shipping. We also prepare indications for shipping time. These indications are based on details supplied by the various shipping agencies (post, courier services, freight forwarders, shipping lines), augmented with our general experience on shipping times for the various shipping methods. While these indications are generally accurate, the actual shipping time remains the responsibility of the shipping agency. Shipping time may also be affected country customs or security agency spot checks, which may occur on random basis.

Purchase Authorisation

As a security precaution, all orders settled by credit card are shipped exlusively to the card holder's registered billing address. Laws regarding the sale of certain items from our portfolio may vary from country to country. It is solely the responsibility of the purchaser to be aware of and to conform to your country and state laws. The person placing an order from our portfolio warrants that he or she is a legal adult and is under no legal disabilities which would prohibit such a person from ordering, importing, owning, or possessing these items under country, federal, state, province, or local laws and regulations.

Payment Terms

Generally all orders are pre-paid and we start manufacture upon receipt of invoice amount.

Pre-Payment/Partial Pre-Payment: Smaller orders up to 900.00 usd should be fully pre-paid before manufacture/shipping: Upon your order we will send you an invoice which can be settled by one of the payment options below. We consider your payment confirmed when we receive confirmation of receipt from our bank or payment processor. Unless otherwise agreed upon, we begin manufacture immediately upon confirmation.

Sea freight less-than-container-load orders can be prepaid 70% upon ordering with balance payment due before shipping or upon presentation of original bill of lading copies. Full container load orders are usually arranged by "irrevocable letter of credit on sight". Feel free to contact us in case of any questions regarding payment terms and payment methods.

Invoice Validity: Invoices are due for payment within five days of the invoice date. We reserve the right not to accept, or cancel orders where the invoice amount is not fully received or is not received within the time frame of the recommended payment options (below).

Payment Options

Please inform us which payment option to you prefer to use when you place your order.

Payment by Paypal: Payment by Paypal is now available. Upon your specific order, we send you a payment link with online retailer 2Checkout.com which now also processes payment by Paypal. Please follow the steps of "Payment by Credit Card" below.

Payment by Credit Card: Please do not send us credit card details by email! Email is never secure for such information.

Accepted payment methods are Paypal, credit cards Visa, MasterCard, American Express, Diners Club, Discover, Cirrus, JCB, Maestro, Mondex, and their associated debit cards. Since 1 April 2005 our former payment gateway 2Checkout.com^® Inc. (Ohio, USA), has chosen to become an authorized retailer of goods and services provided by JEDI International, Ltd. (Chiang Mai, Thailand) and all JediCreations online transactions are handled by 2Checkout.com.

Upon your specific order, we send you a link on our website with pro-forma invoice and your order details. The pro-forma invoice will connect you to a secure credit card payment link at 2Checkout, where you can secureley fill your payment details. We consider your payment confirmed when we receive 2Checkout's notice of confirmed payment. This confirmation is usually instantaneous, yet 2Checkout may also perform additional verification procedures which may take one to three days from the initial approval date.

As a security precaution, orders settled by credit card payment are shipped to the credit card billing address, only. According to our experience, amounts over 200.00 usd are usually checked with additional scrutiny and it is entirely possible that 2Checkout will request additional verification. Taking into account time spent on further verifications, you might consider payment by bank transfer for amounts over 200.00 usd.

Payment by SWIFT Bank Transfer: For orders above 200.00 usd we recommend, and above 550.00 usd we require payment by direct bank transfer. Bank transfers should be arranged by the international SWIFT transfer method with bank fees on behalf of the sender. In case the bank transfer fees are charged to recipient, we need to invoice standard 45.00 usd for bank transfer expense.

Please note that SWIFT is an international transfer method that can be processed by your bank using standard SWIFT transfer forms. It is crucial that you correctly enter our SWIFT code. We send you our bank details and SWIFT code together with the invoice for your order. For SWIFT transfers, plan about 1-5 work days for funds to be transferred.

Please note that SWIFT transfer should not be confused with other transfer methods (such as standard "telegraphic transfer") which may spend much longer in transit.

While generally we quote prices in US Dollars, in coordinaton with customer we may convert invoice amounts to customer home currency in order to minimise currency exchange and bank transfer costs.

Payment by Western Union Money Transfer: We accept payment by Western Union and similar transfer services, according to customer preference. After you receive our invoice, you instruct Western Union (online or at one of their locations) to transfer the invoice amount. The transfer is immediate. After you send us the transfer details, we collect the transfer amount at one of the local Western Union partners. Please note that Paypal, credit card and bank transfers may be more economical.

Payment by "Irrevocable Letter of Credit on Sight": For larger, usually full container size orders we generally use the "Irrevocable L/C on Sight". The L/C is a payment alternative that grants both the purchaser and manufacturer a high degree of certainty of both delivery of the goods and payment for the goods. Your own bank acts as an intermediary receiving payment when you order and releases payment after our bank has received and forwarded to your bank the official "proof of shipping" documentation. Letters of credit are usually reserved for larger orders, since they carry relatively high fixed costs. Depending on sales arrangement, we may need to invoice 200.00 usd for our side of letter of credit costs. In case you are not familiar with this payment method but like to explore it, your regular bank can furnish detailed information.

Permits, Duties and Sales Tax

We currently collect sales tax for orders placed in Thailand only. Any certificates, markings, permits relevant to the destination country, import duties, value-added (sales) taxes or other types of levies and fees, are the responsibility of the purchaser. We can assist customers by locally obtaining needed certificates, labels, forms, and other documentation to facilitate any importation requirements. Please let us know, while we can also advise based on our experience.

Export Documentation

Export documentation may be required for your shipment to clear your local customs. We supply standard export documentation free of charge.

Small shipments: Depending on your country's specific ceilings for tax-free small shipments imports, small mailed shipments generally require our transaction invoice stating product prices and country of origin, plus the carton packing list. Both are supplied standard with all small consignments. Whenever needed, we furnish additional documentation upon request.

For all other shipments, depending on your country and the shipped item(s), you may additionally need a standard offical Certificate of Origin, or a GSP Form A or a form EUR1 in order to qualify for low or zero import duties. We furnish the required form free of charge, yet we require you to inform us exactly which type of form is needed, as it very difficult for us to know specifically which form is required in every country. Generally, and in the absence of specific instructions, we provide the conventional official Certificate of Origin as the most commonly required form.

Changing the type of documenation after it has been prepared and the consignment has arrived is generally possible. Customers need to send the original documentation back to us for replacement by the new set of documentation. Aside from two-way courier/mailing costs the change of documentation incurs an administrative charge of 45.00-90.00 usd.

Why these complications? They are brought to us courtesy of the failed 2006 WTO Trade Talks in DOHA. As a consequence there is no organised global trade system. Instead, every country now works out its own trade agreement with every other country resulting in a chaotic mess of hundreds of foreign trade agreements (FTA's). Many of these FTAs are deemed unfair to developing countries and are often subject to petty political interests. The orignal WTO DOHA talks in 2006 failed mainly due to both Europe and US dumping of highly subsidised agricultural produce on developing nations, stiffling food self-sufficiency there. Africa appears to be worst affected. We understand this is a controversial topic. Feel free to drop us a line if you disagree or agree with these views. » Contact us.

Non-standard export documentation: A number of FTA's require export documentation beyond the above Certificates of Origin, GSP Form A and EUR1 in order to qualify for reduced or zero import duties. They typically require a detailed break-down of all cost components for each product, basically laying bare the cost structure of all shipped items. These detailed documentations may incur administrative charges.

We recommend: For air freight, sea freight and other larger orders please check with your local customs representative or commercial customs broker on which export form(s) is required for importation with low or no import duties.

Our Quality Control

We meticulously inspect and double-check our outgoing shipments for product correctness, manufacturing quality and appropriate packaging. On our own initiative we may at times include a slightly higher number of goods to off-set any potential shipping breakage or other risks.

Shipment Arrival Control - Breakage or Damages

Any incurred shipping breakage is principally the responsibility of the freight forwarder /shipping agency and we highly urge you to carefully inspect your shipment immediately upon arrival - while the representative of the freight forwarder /shipping agency is present - and immediately fill out an exception report with the forwarder if you notice any damage to outside packaging or shipment contents! Without such a report there is no restitution for damages whatsoever.

Return Policy

Retail merchandise returns will be accepted within 7 days of delivery. Original shipping charges are non refundable and customer is responsible for cost of return shipping charges. Returns will only be accepted if pre-authorized. This means you must inform us prior to a return. Merchandise must be in original packaging and be in new unused condition. Refunds will be credited in the form of the original payment only. Please allow 2-3 weeks for proper credit processing. There is a restocking fee on all returned merchandise. This fee varies by product, ranging from 15-20%.

Fair Trade Policy

Our products are manufactured to fair trade guidelines. In a nutshell, Fair Trade ensures that our artisans get a decent price for goods produced under fair and decent conditions. It also means that goods are never received on credit or "on consignment" and suppliers and artisans are paid both in advance and immediately upon completion of manufacture. Further criteria include child protection, gender equality, work-place safety and health provisions, environmental awareness and protection, improved local community income generation.

Intellectual Property, Copyrights, Trademarks and Brand Names

The designs of our product lines are principally copyrighted to the manufacturing artisans/designers of these items and are used with explicit permisssion. Due to long traditional use, some designs may not always be attributable to individual artisans /designers, in which case the designs/items are inherent on the specific area or villages of northern Thailand and the golden triangle where the items/designs are produced. All designs clients send to us for estimates or manufacture remain the sole property or our clients.

All content of this web site including, but not limited to photography, images, slogans, text descriptions, product codes, product details, packaging and shipping configurations, web site coding is Copyright © 2003-2009 JEDI International, Ltd., all rights reserved.

For full details please see the two sections on » Copyrights and » Trademarks and Brand Names. For anyone contemplating an infringement of these rights, may we invite your to have a look before deciding to do so.

Disclaimer of Warranties, Limitation of Liability, Indemnification

While we at JEDI International take all efforts to supply high quality products and error free services to our customers, our legal advisor has recommended a number of disclaimers and limitations regarding our products and services, including the use of this and related websites:

Disclaimer of Warranties. JEDI International, our vendors and our suppliers make no express warranties or guarantees about our Products and Services. We provide Products and Services as is, with all faults and as available. To the extent permitted by law, we, our vendors and our suppliers disclaim implied warranties that the Products and Services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. We do not guarantee that the results that may be obtained from procuring, transporting, vending and/or using our products and services, including any support materials and services, will be effective, reliable, accurate or meet your requirements. We, our vendors and our suppliers, do not guarantee that you will be able to procure, transport, receive, vend and/or use the Products and Services (either directly or through third parties) at times or locations of your choosing. No oral or written information or device given by a JEDI International, vendor or supplier representative shall create a warranty. You may have additional rights under you local laws that these terms and contract cannot change. You procure, transport, vend and/or use the Products and Service at your own risk.

Limitation of Liability. JEDI International's entire liability and your exclusive remedy regarding Products and Services provided by us is to discontinue your use of our Products and Services. Any replacement of Products or Services is exclusively at JEDI International's sole discretion. JEDI International, or its vendors and its suppliers shall not be liable for any indirect, special, incidental, consequentuial or exemplary damages arising from procuring, transporting, vending and/or using our Products and Services. These exclusions apply to any claims for lost profits, incurred costs, loss of goodwill, work stoppage, related product failure or mistake, or anyother commercial damages and losses, even if we knew or should have known of the possibility of such damages. Because some countries, states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries, states or jurisdictions, our liability, and the liability of our vendors and suppliers, shall be limited to the extent permitted by law.

Indemnification. You agree to defend, indemnify and hold harmless JEDI International, its vendors, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of procuring, tranporting, vending and/or using JEDI International's, its vendors' and suppliers' Products and Services. JEDI International reserves the right, at its own expense and in its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, and only in such event, shall you have no further obligation to provide indemnification for JEDI International in that matter.

Links to External Web Sites

We try to carefully select all external links on appropriateness, family-friendly content and compliance with ethical and legal provisions. Nevertheless we explicitly declare that links to external web sites do not represent endorsements of these web sites or their contents, that we have no influence on web pages contained in these links and are not responsible for opinions, contents, design or any other information contained therein.

Changes to Service Terms

We reserve the right to modify our service terms at any time without prior notice.

Comments and Suggestions

If you have any suggestion for us to further improve our service, we highly appreciate your comment. Contact us!

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