Your Enquiry

We highly appeciate all enquiries, for small or large quantities.

We Reply to all Enquiries in Person

As a wholesale supplier, exporter and manufacturer we do not use an automated shopping cart and prefer to handle each information request personally. This way, you understand better who we are, and we get to know you and your needs better. We believe this is more important than automating things.

Concise Specifications

Still, it is worthwhile to fashion communications effectively and efficiently. A clear and sufficiently detailed information request will give us the chance to give you a fast response, with what we believe to be clear and concise information on products, shipping and other relevant details. To be sure, this fully includes less standard matters concerning customisations, modifications to products and requests for products that are currently not on our web site catalogs. We highly appreciate concise requests, also if they concern non-standard specifications and items.

What to Include in your Enquiry

Your enquiry is an initial enquiry and we understand that your requirements may change as we reply with detailed information. Still, for your first enquiry, please be sure to incluce the following:

• the type of items and the model numbers
• the number of pieces per model and size
• the preferred delivery date
• the delivery country and address
  
  

if applicable:

• a description or photo in case the item is not in our online display
• a description or photo of your preferred customisation

As per your preference we quote:

1. Ex Workshop (EW), the packaged cost of items on workshop location in northern Thailand. This does not include shipping and transaction costs.
2. Cost & Freight (C&F), which includes the items cost and takes care of all shipping costs to your nearest harbour, airport or your preferred delivery address. This when insurance is either included, not available or not needed.
3. Cost, Insurance, Freight (CIF), which also includes separate insurance.
4. Free on Board (FOB) ship or airplane, which includes the items cost plus local shipping to one of the two main harbours in Thailand or the airport. International shipping is arranged by your preferred freight forwarder, on your account.

No Reply from us?

In all cases, if you have not received a reply from us within 48 hours, it is safe to assume that we have replied, but that our reply did not reach you. The reason may be found in spam filters that tend to globally overreact from time to time, for both free and paid email addresses. If you do not receive our reply, you might consider sending us a follow-up using a different email address for us to reply to, or reach us by phone, skype or msn chat. Please do inform us that we did not reply to an earlier request, so that we can look into the matter.

Additional information for our valued retail customers:

1. Most of our items are manufactured according to order.
   Why? We can be flexible and produce what you need. We keep costs down by not keeping stocks. Production time for our products is between 3 to 21 days, although this may vary according to season.
   
   
2. Some items may require a minimum order quantity.
   While we try to avoid it, some product lines require a minimum order quanitity. This is mainly due to materials purchasing requirements and assuring efficient work flow at the artisans' workshops. If an MOQ applies, it is specified in the product description.
   
   
3. We do not require a general minimum order size.
   We understand the need to be in a position to make a smaller order, so we do not carry a general minimum order requirement. Clearly, planning and preparing manufacturing and administration for smaller quantities is relatively costlier. This is why for orders below 150.00 usd we do require an administrative charge of 25.00 usd. Specials and pre-configured sample packages are excluded from this charge.
   
   
4. All items ship directly from Santonhaen village, Doi Saket, northern Thailand.
   This means that you are purchasing at low cost directly from our and our artisans whorkshops in Thailand. It also means that there are international shipping costs. Some companies do not ship internationally because it gets too complicated. We ship world wide, high volume or low volume, sea freight, air freight, courier and all postal mail options. This does require some calculations.
   
   
5. The Ex Workshop price is meaningless without shipping costs.
   Why? Because items need to be delivered and international shipping costs cannot be neglected. This is why we urge our customers to include estimated item quantities and any delivery deadlines. Both of these factors determine the delivered cost. If you do not have a delivery deadline, the cheapest shipping methods will take about 6-12 weeks, while the quantity of items will determine the cheapest choice among shipping methods.
   
   
6. We will always quote Ex Wokshop price and shipping costs separately.
   Why? So that you can safely choose the appropriate delivery method and the economic quantity of items.