Product Shipping and Delivery

We ship worldwide, to just about all countries.

Shipping Summary

With all our products originating directly from manufacturing in Thailand, international shipping forms an important cost item. This cost can be reduced significantly by two factors: a) time, because the more time you have the cheaper the shipping will be and b) quantity, because the higher your total shipping volume or weight, the cheaper the shipping costs will be per piece.

We arrange shipping as a service to our customers who purchase our and our artisans handmade products. We generally quote shipping costs "at cost" as quoted to us by freight forwarders. We have a number of discount agreements with various shipping agencies.

As part of our quotes to our customers we also prepare indications for shipping time. These indications are based on details supplied by the various shipping agencies (post, courier services, freight forwarders, shipping lines), augmented with our general experience on shipping times for the various shipping methods. While these indications are generally accurate, the actual shipping time remains the responsibility of the shipping agency. Shipping time may also be affected by country customs or security agency spot checks, which may occur on random basis.

Export Shipping

Most of our products currently originate from the Thailand countryside and are shipped directly from Thailand. We usually quote prices Ex Workshop or Free on Board Thailand for any sea port or airport. Other shipping options are available, depending on client preference.

Different economies of scale apply for various shipping options: For high volume and low-cost shipping, sea freight is the most preferred method. For fast shipping, courier to you doorstep is usually the most preferred. We can supply you with the specific shipping cost upon request.

For volumes below 1 cubic meter, postal or courier shipping are the most widely used shipping methods. For these smaller shipments, postal international surface/sea mail (ISM) is almost always the most economic, yet takes quite long. For faster delivery we can also ship by surface airlift (SAL = economic airmail), as well as by international airmail (IAM) and express mail service (EMS). Depending on destination, any one of our several courier services is likely to be cheaper than postal air mail and express mail services. Please let us know your preference. We are at your service to advise you.

As a security precaution, all orders settled by credit card are shipped exlusively to the card holder's registered billing address.

Free on Board

Sea freight and air freight can be shipped Free On Board (FOB) ship or airplane. For sea freight FOB we quote product prices delivered on board ship in either of Thailand's two major sea ports (Bangkok or Luang Prabang), including all transport and export documentation required to load shipments on board ship. For air freight we quote FOB Bangkok or Chiang Mai international airports. With FOB, the actual international freight is arranged by the client. Clients with other supplier contacts in Thailand may combine our product shipments with those from other suppliers, improving economies of scale for the total shipment. We can help arrange coordination with other suppliers, if desired, but usually the client's shipping company can do this as well.

Sea Freight Shipping

Sea freight shipping is the lowest cost method when volumes are over 1-2 cubic meters. Depending on destination, actual time on ship might be only two to three weeks, while total transit time is usually about one to two months. It is often arranged by our clients through client's shipping company, while we ship the consignment FOB to Thailand harbour. Alternatively we also arrange full sea freight shipping and quote you cost-insurance-freight (CIF) to your destination port or location. Consignments may be by full container or partial container, measured in cubic meters (CBM). Sea freight seems to imply shipping by sea only, but it usually covers the overland portion to your inland destination as well: we can quote sea freight to Lincoln, Nebraska in the center of the United States. Depending on the shipping agency and presence of customs facilities, sea freight shipments are customs cleared at point of entry to the country (the sea port) or at the destination location. You'll need to arrange customs clearance, you can also contact an agent to do this for you, or we can recommend one in your area.

Air Freight Shipping

Air freight shipping is usually arranged by us (CIF) through an air freight shipping company, and is used for more urgent volumes over about 50-100 kg. It takes about 3-5 days to reach your nearest international airport or other airport with a customs warehouse. Similar to sea freight, you'll need to arrange customs clearance and delivery to your location from there. You can clear and pick up the consignment by yourself, or contact a forwarding agent to do this for you. For quite a few locations, the major courier services are just slightly more costly than air freight, while they arrange all customs formalities and deliver to your doorstep.

Postal Mail

Postal international surface/sea mail (ISM) is the lowest cost postal option, delivery time approximately 42-84 days, so its good to think ahead. Faster methods are surface airlift (SAL, sometimes also referred to as "economy air", approximately 14-28 days, for USA up to 28 days) airmail (IAM, approximately 7-14 days), express mail (EMS, approximately 5-7 days). These options are all delivered by your national postal mail carrier. The reliability of shipping times for postal mail can vary, and may at times exceed the estimated shipping times informed by the post office. Example, a SAL shipment consisting of 2 packages sent at the same time, one package arriving at destination within 12 days, the other package arriving after 32 days. A note on SAL: this method is generally according to international surface mail, but substitutes the long sea transit time with air lift. When it reaches the destination country is again handled as normal overland mail. Postal mail does not offer online tracking of packages.

Courier

We often ship by courier, using four major courier services with whom we maintain discount agreements. For shipping time between 3-7 days, couriers are a reliable and relatively economic alternative for smaller to medium shipments. Cost of courier shipping may be lower than postal air mail and not much higher than general air freight, while couriers handle customs formalities and deliver to your doorstep. We can advise you based on your product and shipping requirements.

General indication of postal mail delivery time and costs in USD:

Below please see the general indications of postal parcels shipping costs in your country's currency. Actual costs may vary. Very small samples packets up to 2 kg are lower. For a number of countries, we can offer small courier shipments at lower cost than postal air mail and medium size courier shipments cheaper than postal SAL. Contact us for details.

Australia, in Australian Dollars
Shipping Type	first ½ Kg	first Kg	next ½ Kg's	next Kg's	Delivery Time	Max per carton
International Surface Mail (ISM)		21.90		3.70	42 to 84 days	30 Kg
Surface Airlift (SAL - Economy Air)		21.90		4.70	14 to 28 days	30 Kg
Air-Mail		25.20		11.80	7 to 14 days	30 Kg

Canada, United States, in US Dollars
Shipping Type	first ½ Kg	first Kg	next ½ Kg's	next Kg's	Delivery Time	Max per carton
International Surface Mail (ISM)		16.50		4.20	6 to 12 weeks	30 Kg
Surface Airlift (SAL - Economy Air)		20.90		9.00	14 to 28 days	30 Kg
Air-Mail		28.40		10.50	7 to 14 days	30 Kg

France, Germany, in Euro
Shipping Type	first ½ Kg	first Kg	next ½ Kg's	next Kg's	Delivery Time	Max per carton
International Surface Mail (ISM)		17.90		2.60	42 to 84 days	30 Kg
Surface Airlift (SAL - Economy Air)		19.00		5.90	14 to 28 days	30 Kg
Air-Mail		23.20		7.40	7 to 14 days	30 Kg

Japan, in Japanese Yen
Shipping Type	first ½ Kg	first Kg	next ½ Kg's	next Kg's	Delivery Time	Max per carton
International Surface Mail (ISM)		2270		390	42 to 84 days	30 Kg
Surface Airlift (SAL - Economy Air)		2620		630	14 to 28 days	30 Kg
Air-Mail		2720		810	7 to 14 days	30 Kg

United Kingdom, in British Pounds
Shipping Type	first ½ Kg	first Kg	next ½ Kg's	next Kg's	Delivery Time	Max per carton
International Surface Mail (ISM)		14.00		4.50	42 to 84 days	30 Kg
Surface Airlift (SAL - Economy Air)		11.80		4.20	14 to 28 days	30 Kg
Air-Mail		13.30		5.60	7 to 14 days	30 Kg

These are general price and shipping time indications, actual figures may differ. To calculate mailed shipping cost, check the "gross carton weight" of items on our site that interest you. Take a) the "first kilo" cost of the shipping method. Then b) "gross carton weight" minus 1 and multiply this result times the "next kilo's" amount. Add both of these, a) plus b). This is the estimated shipping cost.

Calculation example: Handheld Parasols PARASA-101-M at 50 items per carton, total 23 kilo gross weight, surface-sea mailed to the United States: a) First kilo: 14.26 , b) number of next kilos: 23-1 = 22. Next kilos' cost: 22 times 3.65 = 80.30. Total cost: 14.26 + 80.30 = 94.56 shipping cost. Or about 1.90 per item.

Our Quality Control

We meticulously inspect and double-check our outgoing shipments for product correctness, manufacturing quality and appropriate packaging. On our own initiative we may at times include a slightly higher number of goods to off-set any potential shipping breakage or other risks.

Your Quality Control

However, any incurred shipping breakage is principally the responsibility of the freight forwarder and we highly urge you to carefully inspect your shipment immediately upon arrival - while the freight forwarder is present - and immediately fill out an exception report with the forwarder if you notice any damage to outside packaging or shipment contents! Without such a report there is no restitution for damages whatsoever.

In any case we try to make amends if there should be any issue arising with your shipment.