Contact us

We highly appreciate your enquiry. Please place your enquiry by any of the ways shown below.

Filling out our enquiry form may be the most economic way to contact us. We reply to all enquiries within 24-48 hours, with additional technical details, product prices and shipping costs. When you decide to purchase our products, we send you a secure payment link or bank transfer details. Please do not send us credit card details by email.

In all cases, please do mention - or possibly have ready - your intended model numbers, sizes, colors, the destination and your preferred arrival date. With these details we can make a suggestion for economic shipping methods (without these details, we can't).

In case you do not receive an email reply from us within 48 hours, our email reply to you has gone astray. Do feel free to call us.

Office Hours:

Generally, we can be reached 8:30 to 20:30 (8:30 AM to 8:30 PM) our local time Monday through Saturday. Our time zone is UTC +7 hours. Our current local time is .

By Phone

To call, dial +66 81961 0600 (your provider's rates to Thailand apply).
Note: You won't be calling a call center! We are often out in our own and our partners' workshops, and these may be noisy. At our office we also operate a children's creche for team parenting members, which we have decided to locate within audible range of the admin team. This may also make kids audible to callers when we answer the phone.

Skype and Chats

We are often available on Skype, if you have Skype installed click » make a Skype call or find us by "JediCreations". We are also on other main chat services (but not around the clock).

Electronic Mail:

Please decipher: juliet echo delta india [ d ot] alfa romeo tango india sierra alfa november sierra [ a t] golf mike alfa india lima [do t ] charlie oscar mike. May we apologise for this spam fighting measure - alternatively please use our enquiry form.

Postal Mail:

To our office location shown below. Please add: Attention: Ms. Supaporn Pochuay, Director

Visit us:

You are very welcome to visit us at our office, our workshop or at one of our partner workshops. Our office is located in a Lanna style, wooden village farm house amidst the rice fields. Here we receive all customers personally, or in case it is more convenient, at our workshop in the nearby village. Or at one of our partner workshops here or in a village in the surrounding area.

Please note:
- we focus on manufacture and direct exports
- we are a real world, wood, "brick and mortar", family+ business
- we do not operate a dedicated showroom, our workshops are our showrooms
- we do not operate a retail shop or engage in local retail sales from our workshop locations or our office
- any and all specific samples are available on location by your announced request.

We kindly ask you to:
- announce your visit a few days in advance and
- specify in advance the product lines that you are interested in.

This way we can ensure our availability for your visit, the availability of specific samples, possibly prepare a visit to one or more particular artisan workshops. We like to structure your visit efficently and effectively, so that, in addition to enjoying the countryside, you can achieve a successful result for the time you spend to visit us.

Directions:

We are about 20 minutes by vehicle from Chiang Mai city center, from Tapae Gate straight east in direction San Kamphaeng. Similarly from the airport. While taxi or hired car drivers will be able to find the village, they may have difficulty to independently find our specific address. (It does not help that house number sequencing is not related to streets.) You can follow the road map or we can give you directions on the phone.
Please contact us first before downloading the road map (pdf, 23 kb).

Office location:

JEDI International, Ltd.
113 Moo 3, Baan Santonhaen
Tambon Maekhu, Amphoe Doi Saket
Chiang Mai 50220, Thailand

Privacy:

We highly respect your privacy. We do not share or otherwise divulge your contact information, email or personal information to anyone. We do not send newsletters, we do not send bulk emails and we do not send spam. We do reply to specific customer enquiries. Our replies use two (soon to be) mainstream mail authentication systems to help protect you and us from spam. See also our » Service Terms (opens in new window).

We look forward to hearing from you!